| Address
Macúti Beira Mozambique |
Rosemary Finch (Potgieter)MBA – incomplete -(Henley) | MAP (Wits Business School)
Business | Leadership | Management |
Contact Details
Phone Numbers +258 84 881 5526 Email Addresses Skype RosemaryFinch10 Websites |
Executive Summary
Experienced Business Leader & Manager – General/Ops/Sales Manager /
[Targeted Positions – General Manager, Operations Manager, Sales Manager or similar business leadership roles.]
● currently located in Beira, Mozambique and consulting as a Commercial Short Term Insurance Broker for SureMoz Insurance Brokers as well as offering various consulting services
- >15 Years at Senior Management level – in General, Operational and Sales Management positions Recently CEO at TELJOY Business Systems/Audio Visual, previously COO & GM – driving turnover growth of 135% & GP growth of 51% (2002 – 2013) ● 11 Years at DHL including as National Customer Relationship Manager on the Senior Management Team and Area Sales Manager: N-Gauteng ● Management Advancement Programme (WITS University Business School) ● MBA (Henley) – unfinished
“Offering special value with a track record of injecting new energy and direction,
focus on results, and the improvement of systems, processes & people.”
Summary of Advanced Skills & Expertise
Business Strategy & Leadership / General Management / Operational Management /Profit & Loss Management / Marketing & Business Development / Strategic Relationships / Financial Management / System & Process Improvement / People Development
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Career History
Current – SureMoz Insurance Broker / Risk Advisor – Sofala, Manica and Tete Provinces, Mozambique www.suremoz.com
SureMoz provides insurance broking services to meet the particular needs of our clients, offering you the best of both worlds – local and personalised service, with the insurance expertise and support of the top insurers in Mozambique.
Chief Operating Officer (COO) | Chief Executive Officer (CEO)
TELJOY Audio Visual (AV) (Johannesburg, South Africa) TAV – 2002 – March 2013
[TELJOY AV is a leader nationally in providing integrated audiovisual solutions to corporate Southern Africa. See www.teljoyaudiovisual.co.za.]
Leading the enterprise as CEO (03.2012 – 03.2013) and previously heading operations (2006 – 2012). Playing a lead role on the EXCO, reporting to the Group Executive, managing P&L, product development, business development & service delivery.
Notably leading the improvement of systems & processes, driving growth in revenue turnover, and gross profit and ensuring strategy & planning to promote ongoing improvement of operating profits.
- Formulating & driving the execution of vision & strategy, reporting to the Board
- Managing financial performance and financial management functions
- Strong Operational Management
- Identifying and making system, process and business intelligence improvements
- Providing leadership to departments, individuals – ensuring capacity, development
- Monitoring and managing the delivery of and performance of customer services
- Carrying overall accountability for the brand in the market
- Leading strategic business development / sales opportunities
- Managing risk – identifying and developing plans to mitigate risk
- Managing stakeholder relations and strategic relationships
- Implementing performance management
Special Notes–Promoted from National Sales & Marketing Manager in 2006 to GM: Entertainment & Security Solutions, then to COO (2009) and CEO: AV division (2012);
Played pivotal roles in seeing TELJOY Audio Visual grow in turnover by 135% from 2005 – 2013 and gross profit improve by 51% over the same period;
Was involved as a decision maker and business strategist with the merger and acquisition of 2 companies, and their successful integration into the Group; and in the formulation and execution of a divisional split and change in strategic direction of the company, including the development of associated new product offerings;
Developed a reputation for developing staff meaningfully – encouraging personal & professional growth that resulted in appointments to management level;
Led the development of new corporate Video Conferencing products that ensured the company is now ranked 3rd nationally – pitted against large JSE listed competition
Ongoing and meaningful customer relationship and partner relationship development
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Career History: Summary of Earlier Positions
National Sales & Marketing Manager | TELJOY Business Systems, 2002 – 2006. Reporting to the CEO, delivering sales growth, managing the national sales team, marketing strategies and plans to deliver growth in target markets.
Sales Manager & Customer Relationship Manager | DHL South Africa, 2000 – 2002. Reporting to the MD and serving on the Country Senior Management Committee. The role involved general management of the unit and managing the field sales team and the delivery of customer service – people, processes, systems, improvement, quality – managing a budget of R12 000 000.
Area Sales Manager | DHL South Africa, 1999. Driving the sales team – targeting major corporate client such as MultiChoice, M-Net, Microsoft, Siemens, Dimension Data, Nissan, BMW and Standard Bank – meeting sales targets, aggressively driving sales performance and developing opportunities in identified markets.
Service Centre Manager | DHL South Africa, 1997 – 1999. Opening the Service Centre business unit – from sourcing property through to opening the centre/branch – and then managing all subsequent operations and sales for the area.
Sales Executive & Manager | DHL South Africa, 1991 – 1997. Managing operations in the Gauteng area and earlier selling DHL services in the Durban area – growing the customer base and managing the delivery of solutions provided. Started out as a PA & Sales Coordinator, 1991 – 1994.
Early Career Summary | Overseas Work, 1991; Sales Representative, Flexi Finance, 1991; Front of House Manager, Natal Playhouse, 1987 – 1989;
Education & Training
MBA | Henley Management College, in final phase
Senior Management Development Programme | DHL Worldwide Express
Management Advancement Programme | Wits Business School
Programme in Middle Management | Wits Business School
Short Courses | Sales Management; Presentation Skills; Problem Solving; Time Management; Selling for Profit; Finance for Decision Makers; People Development; Labour Relations Act; Conflict Management; Initiating and Chairing Hearings (IR), COP – Short Term Insurance
Summary of Special Strengths
Business Leadership | driving the vision, the risks and success factors to successfully raise revenue, increase market share, penetrate new markets and deliver profits
Achieving Revenue Targets | developing sales strategies, plans and driving performance of sales and customer service teams and CRM initiatives
People Development | identifying talent, mentoring, coaching and guiding individuals both at personal and professional levels to positions of great value within an enterprise
Cost Management | making strict assessments of operational costs, identifying and drawing up plans for reductions and overall efficiency across the supply chain
Operational Management | responsible for project and service delivery for in excess of 20 years
Personal Details
Date of Birth | 6th February, 1968; Nationality | Zimbabwe; Residency | South Africa and Mozambique; Citizenship | British
Languages | English, currently learning Portuguese
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{ Please do refer to www.acumenonline.co.za for full references/testimonials }